FAQ
Frequently Asked Questions
Answers to your questions. If you have more questions, feel free to contact us.
01Which regions do you serve?
Our headquarters is in Istanbul. We provide vessel attendance across many locations worldwide, primarily Bartın, Filyos, Zonguldak, Eregli, Tuzla and Istanbul, serving Europe, Africa and the Caribbean.
02How fast can you respond to an emergency breakdown?
We provide 24/7 technical support. In emergencies, you can reach us by phone or WhatsApp for fast direction and remote assistance.
03Do you provide remote technical support?
Yes. We offer remote technical support for connection via AMS and network monitoring systems, firmware/EPROM updates and fault diagnosis.
04Which types of vessels do you serve?
We serve all commercial vessel types needing marine electrical systems, automation, engine control and instrumentation.
05Which automation and engine control platforms do you support?
We attend Kongsberg AutoChief-type remote control units (including RPME/DPU) and ROS computers, as well as PLC/HMI based controllers. Recovery includes program reinstallation, reconfiguration and remote assistance.
06Do you service oil mist detection, boiler, IGG and OWS systems?
Yes. We service crankcase oil mist detectors, boiler burner control, inert gas generators (IGG/IGS) and oily water separator/OMD equipment with functional testing, reconditioning and clear reporting.